Compliance & Regulatory Commitment

Cox Recovery Solutions is committed to maintaining the highest standards of compliance and ethical conduct in all collection activities.

We operate in accordance with all applicable federal and state laws governing the debt collection industry, including the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA).

Our compliance program includes:

• Staff training on federal and state regulations
• Internal policies to ensure ethical collection practices
• Monitoring and auditing of collection activities
• Protection of consumer information and data security protocols

Our goal is to recover outstanding accounts while treating consumers with dignity and professionalism.

Consumer Rights Notice

Cox Recovery Solutions is a professional debt collection agency.

Under federal law, consumers have certain rights when contacted by a debt collector.

Your rights include:

• The right to request validation of a debt
• The right to dispute a debt within 30 days
• The right to request that communication cease
• Protection from harassment or abusive collection practices

If you dispute the validity of a debt, we will obtain verification and provide it to you before continuing collection efforts.

This communication is from a debt collector and any information obtained will be used for the purpose of collecting a debt.

Texas Debt Collection Notice

Cox Recovery Solutions is a debt collection agency attempting to collect a debt. Any information obtained will be used for that purpose.

Under the Texas Debt Collection Act, consumers have certain rights.

Consumers who believe a debt collector has violated Texas law may contact the **Texas Office of Consumer Credit Commissioner.

Texas Office of Consumer Credit Commissioner
2601 North Lamar Blvd
Austin, Texas 78705
Phone: (800) 538-1579
Website: www.occc.texas.gov

Consumers may also file a complaint with the Texas Attorney General.

Texas Attorney General Consumer Protection Division
Phone: (800) 621-0508
Website: www.texasattorneygeneral.gov

Privacy Policy

Cox Recovery Solutions respects your privacy and is committed to protecting your personal information.

We may collect information including:

• Name
• Email address
• Phone number
• Mailing address
• Account information

Information is used to communicate with consumers, manage accounts, and comply with legal requirements.

Cox Recovery Solutions does not sell personal information.

Terms of Use

By accessing the Cox Recovery Solutions website, you agree to the following terms.

All website content is provided for informational purposes only.

Users may not misuse the website or attempt unauthorized access to systems or data.

Cox Recovery Solutions reserves the right to update these terms at any time.

Communication Consent

By providing your phone number or email address, you consent to receive communications regarding your account.

Communications may include:

• Phone calls
• Emails
• Text messages

Message and data rates may apply.

Consumers may opt out of text communications by replying STOP.

 Accessibility Statement

Cox Recovery Solutions is committed to ensuring that our website is accessible to all individuals.

If you experience difficulty accessing any part of our website, please contact our office and we will make reasonable efforts to assist you.